In accordance with the provisions of Law No. 8968 – Law on the Protection of Individuals from the Processing of their Personal Data, its Regulations and various current and related regulations (hereinafter, “Personal Data Legislation”), this Privacy Notice.
This document is an integral part of the Terms and Conditions of 3-102-841630, S.R.L. By accepting the Terms and Conditions, the Data Owner accepts the policies contained herein.
1. Identity and address of the Controllers.
3-102-841630, S.R.L. (hereinafter, “RAPDO”), obtains, uses and stores (hereinafter, “Processing”) the personal data of you as the data subject (hereinafter, “You”, the “Owner” or “User”). RAPDO has its address for the purposes of this Privacy Notice in Puntarenas, Osa, Bahía Ballena, one kilometer south of Dominical beach, one hundred and fifty meters southeast of the Roca Verde de Osa hotel, Pacific Coast Law office, Costa Rica.
2. Processing of Personal Data.
RAPDO will be responsible for the personal data collected through the digital platform commercially called “RAPDO”, within the RAPDO application for mobile devices (hereinafter, “RAPDO App”), its website rapidocostarica.com (hereinafter, “RAPDO Site”) and its social networks and blogs (hereinafter, “RAPDO Social Networks”). RAPDO may also collect your personal data through any other contact with you, from third parties and from other sources permitted by law, such as third parties, authorities and credit information companies and each one will be responsible for the Processing thereof.
In the event that you have provided contact information for third parties such as references, authorized persons, co-owners, spouses, beneficiaries, co-accredited parties, references, guarantors, jointly obligated parties, guardians, suppliers, beneficiaries and other legal figures related to products and/or RAPDO services, you guarantee that you have your authorization to provide said data, including, where applicable, the personal data, and you are responsible for communicating to said people about the terms and reasons why we will contact them, and, where appropriate, the Processing of your personal data in accordance with this Privacy Notice, as well as the means to know its full content. Additionally, by your consent to this Privacy Notice, you ratify your authorization for those responsible to contact said people.
3. Personal data Processed by the Controllers.
For the purposes indicated in this Privacy Notice, we will process the following categories of personal data and personal data with restricted access:
Personal Data or Category
● Identification and contact information.
● Financial and asset data.
● Online identifiers.
● User Interests.
● Employment data.
● Immigration data.
● Interactions with profiles and behaviors on Social Networks, Sites and Apps.
● Location data.
● Calls and conversations in our service centers (call centers or online chat) or by email.
● Data referring to people sanctioned or considered non-compliant by national and foreign government agencies.
For the purposes indicated in this Privacy Notice, RAPDO processes the following categories of sensitive personal data:
● Identification and contact information.
● Financial and asset data.
● Identification and contact information.
4. Purposes of the Treatment.
We will process personal data for the following primary and necessary purposes:
1. Maintain, develop, manage, control and comply with the contractual relationship derived from the request and/or contracting of our products and/or services, including any financial operation or service.
2. Display and/or market personalized products and/or services on our Sites and Apps according to the User's particular interests and needs.
3. Create, order, catalogue, classify, divide, separate and store User data and files.
4. Create and manage the User account on our Sites and Apps and verify, validate and confirm the identity of the Users and the information provided by them, internally or through any authority or third party.
5. Provide the User with information, communications and notifications about our Sites and Apps, our products and/or services and the products and services of third parties displayed on our Sites and Apps, and the terms and conditions applicable to them.
6. Manage and process payments, operations and transactions of Users who use our Sites and Apps.
7. Manage, develop, maintain, personalize and improve our Sites and Apps, our products and/or services and operating systems and carry out the activities necessary for them to function optimally and correctly, as well as prevent or detect fraud or abuse.
8. Carry out market strategies and develop market segmentation.
9. Carry out satisfaction surveys for our products and/or services.
10. Offers, promotions and benefits from loyalty programs and benefits from RAPDO and/or third parties.
11. Provide advice, clarifications, complaint handling, customer service and after-sales service, as well as monitor their quality by recording calls and storing the corresponding conversations.
12. Have access to risk centers or credit bureaus to know their payment capacity and behavior, as well as the financial statements of the Users.
13. Comply with any legal provisions and obligations, national or international, applicable to RAPDO, its subsidiaries and/or affiliates, as well as to manage any judicial process and respond to any requirements or requests from the authorities.
14. Carry out processes related to corporate restructuring of RAPDO, such as merger, consolidation, sale, liquidation or transfer of assets.
15. Carry out collection activities.
16. Complementary activities necessary to achieve the above purposes.
17. In the case of the “RAPDO” Application, so that its Users can accept and process the orders closest to their location, the “RAPDO” Application will collect data about their location, even when the Application is closed or not in use.
18. In the “RAPDO” Application, the User's telephone number is collected and stored, which is stored in our database using encryption methods to guarantee the protection of the User's personal information. The data collected is used to identify possible atypical behavior within the application and is not shared or transferred to third parties.
We will process personal data for the following secondary or accessory purposes:
1. Marketing, advertising, promotion, commercial prospecting, referral processes, the development, assessment and analysis of User profiles for the development and offering of new products and services, conducting surveys unrelated to our products and/or services, analytical and statistical purposes, all of them related to the products and/or services of RAPDO, its affiliates, subsidiaries, allies and other third parties; and
2. Contact and sending information about news, offers from RAPDO or third parties, newsletters, education forums, advertising or marketing, distance sales, using means such as, but not limited to, email, PUSH notifications, messages text (SMS), instant messaging, calls and dialog windows (pop-ups).
All visitors to the platform RAPDO must register and authorize the processing of personal data to be able to use the services offered. Therefore, in each of the systems there is a box that says “Privacy Policy and Personal Data Processing”, which must be read and accepted in order to continue using the services of those responsible.
If you do not want your personal data to be processed for these secondary or accessory purposes, you can: (i) send your request from this moment to the address provided at the beginning of this Privacy Notice.
5. Options and means we offer you to limit the use or disclosure of your personal data.
In all legally appropriate cases, you may limit the use or disclosure of your personal data by submitting a request in accordance with the procedure established in section 7 of this Privacy Notice.
6. Transfer of personal data.
Your personal data may be transferred within the national territory or abroad (in compliance with applicable regulations), in accordance with the following:
1. To authorities, such as, but not limited to, the Supreme Election Tribunal, government agencies or entities, in compliance with or in relation to the obligations contemplated in the legislation applicable to RAPDO, its subsidiaries and/or affiliates, as well as in compliance with requirements made to them.
2. To authorities, such as, but not limited to, the Supreme Election Tribunal, government agencies or entities, when the transfer is officially required and/or necessary for the recognition, exercise or defense of a right of RAPDO, its subsidiaries. and/or affiliates in a judicial process.
3. To controlling and/or affiliated companies and/or subsidiaries and/or companies related to or belonging to the same business group of RAPDO, which operate under the same internal processes and policies of RAPDO, for the purposes of marketing, advertising, promotion, commercial prospecting, reference processes, preparation, assessment and analysis of User profiles, centralized storage of information, analytical and statistical purposes and historical registration of users and the carrying out of surveys regarding RAPDO, its subsidiaries and/or or affiliates.
4. To third-party acquirers, derived from a corporate restructuring of RAPDO, including the merger, consolidation, sale, liquidation or transfer of assets, when the transfer is necessary for the maintenance or fulfillment of a relationship between RAPDO and the Owner.
5. To third parties who display and market products and/or services or agree to manage an order through the Sites and Apps, as well as to service providers and commercial allies including financial institutions, when the transfer is necessary to the maintenance or fulfillment of a relationship between RAPDO and the Owner or to manage, develop, maintain, personalize and improve our Sites and Apps, our products and/or services and operating systems and carry out the activities necessary for them to function optimally. and correct, as well as prevent or detect fraud or abuse and/or the fulfillment of any of the purposes described in section 4 of this Privacy Notice.
6. To third parties who display and market products and/or services or agree to manage an order through the Sites and Apps, as well as to commercial allies including financial institutions, when the transfer is necessary by virtue of a contract, celebrated or to be celebrated in the interest of the Owner, by RAPDO and said third parties.
7. To third parties and/or service providers for the attention of the Owner regarding the contracted services and activities related to the monitoring and compliance of the obligations derived from the contracted services.
8. To third parties who display and market services and/or products or agree to manage an order through the Sites and Apps, with the purpose of monitoring or carrying out activities related to any acquisition and delivery of products and/or or services through the Sites and the Apps, as well as complying with the obligations derived from the legal relationship between the Owner and said third parties.
9. The other assumptions established in the Personal Data Legislation, which do not require your consent.
With the exception of those mentioned in section (7) of this section, the aforementioned transfers do not require your consent in accordance with the Personal Data Legislation. If you do not express your refusal to said transfer, which you can do from now on by sending your request to the address established at the beginning of this Privacy Notice.
Additionally, if authorized by the User through the Sites, the Apps or any other applicable means, RAPDO may transfer your personal data to third parties that display and market products and/or services through the Sites and the Apps, allies. commercial and other strategic allies of RAPDO, for marketing, advertising or commercial prospecting purposes.
In any of the cases indicated above, we will communicate this Privacy Notice to the third party recipients, in order to ensure that their information is used in the terms thereof.
Means for the exercise of your rights.
In all legally appropriate cases, you may, at any time and through the procedure established in this section, exercise before RAPDO the following rights regarding your personal data (applicable to all personal data collected): (i) rights of Access, Rectification, Cancellation and Opposition (hereinafter, “ARCO Rights”); (ii) revoke the consent granted to RAPDO for the processing of your personal data; (iii) limit the use or disclosure of your personal data; and (iv) express your refusal to process your personal data with respect to the secondary and accessory purposes mentioned above. To exercise these rights regarding your personal data, you must submit the corresponding request, by properly filling out the electronic form that we make available to you, sending it to the address provided at the beginning of this Privacy Notice in electronic format, with signature. autograph at the bottom of it, establishing as the subject “Exercise of rights over personal data”, and, accompanied by the following:
● copy of the documents that prove your identity (current official identification with photograph) or, where applicable, legal representation, in accordance with the terms established in the Personal Data Legislation; and
● any other element or document that facilitates the location of your personal data.
In this order of ideas, in accordance with the provisions of this Condition 7, at any time, you may request the deletion of all personal data collected by RAPDO.
We will process the requests of the Owners for the exercise of their rights regarding personal data within a period of no more than five (5) business days from receipt, understanding that a request may be made or corrected in accordance with the times of the Personal Data Legislation. RAPDO may extend this period for up to five (5) additional business days when the case warrants it, with prior notification. If your request is approved, it will be effective within five (5) business days following the sending of the response by RAPDO.
You may obtain the information or personal data requested through electronic documents in conventional formats or through any other legitimate means that guarantees and accredits the effective exercise of the requested right.
As established above, RAPDO's Personal Data Departments are in charge of processing any request from the Owners for the exercise of their rights regarding personal data and can be contacted at the address provided at the beginning of this Privacy Notice.
RAPDO wants to keep your personal data updated at all times. Therefore, we request your cooperation to promptly communicate any changes that we must take into account, to incorporate them into our databases. You guarantee and respond, in any case, for the veracity, accuracy, validity and authenticity of your personal data or that of any third party under your custody or legal representation, with the understanding that RAPDO will comply with the provisions of the applicable legislation in relation to to the data of said third parties received by RAPDO.
8. Means that allow personal data to be collected automatically.
We inform you that the Sites, Apps and Social Networks make use of cookies and other technologies, through which it is possible to automatically monitor your behavior, provide you with our products and/or services and give you an optimal and personalized experience during the use of them, as well as offering you new products and services based on your preferences. The personal data collected through these technologies are: IP address, websites and sections thereof that you visit from the Sites, before the Sites or on pages related to the Sites and Apps, browser characteristics, features of devices, operating system, language preferences, referenced URLs, information about behaviors and actions taken on the Sites and Apps, information about behaviors and actions taken while the Apps are open, dates and times of visits to the Sites or access the Apps, sections or content consulted therein and location and location data of the User while the Apps are open.
These technologies can be disabled by accessing the Privacy and/or Security option(s) located in the Options, Tools, Internet Preferences or similar functions of the Internet browser you are using. using or through the settings icon, tools or similar of the device on which the App(s) is(are) installed. However, when deactivating them you must take into account that such action could cause you to not be able to obtain the full functionality that the Sites and Apps could offer you. If you wish to obtain additional information about the cookies mentioned in this section, you can visit rapidocostarica.com.
RAPDO may collect personal data, corresponding to telephone and/or email, through APIs through transfer or referral, with the understanding that said personal data may be shared with third parties. Likewise, within the framework of the purposes mentioned in this Privacy Notice, RAPDO may validate the other applications that you have installed on your mobile device, to ensure that there are no other applications that interfere with the correct presentation of the services and/or products. offered by RAPDO through the Apps.
9. Changes to the Privacy Notice.
This Privacy Notice may be modified, changed or updated as a result of new legal requirements, our own needs for the products and/or services we offer, our practices, programs or privacy policies, changes in our business model or for other reasons.
We are committed to keeping you informed about any changes that may occur to this Privacy Notice, through the Sites and Apps, in the section corresponding to the Privacy Notice.